Returns & refunds

Not right for you? We'll make it right.

Simple and fair. Here's exactly what we cover, and how to get your money back fast.

90days
Capsules & powders

90-day money-back guarantee

Try any of our capsules or powders for up to 90 days from delivery. If you're not happy, we'll refund it.

  • Opened or even empty bottles and pouches are covered.
  • No need to mail it back. Just send a photo.
  • Covers the first bottle or pouch of each product, once per customer.
  • Bought more than one? Unopened ones are refunded too when you return them. We send a free return label.
30days
Sea Moss Gel

30-day satisfaction guarantee

Fresh Sea Moss Gel lasts about 30 days in the fridge, so its guarantee matches: 30 days from delivery.

  • Not happy? Send a photo of the jar and we'll refund it.
  • Covers your first gel order, once per customer.
  • Arrived warm, leaking or spoiled? Tell us within 3 days of delivery and we'll send a free replacement or refund. Your choice.

How to get a refund

  1. 1Email usSend your order number and what's wrong.
  2. 2Add a photoA quick photo of the bottle, pouch or jar. No need to mail it back.
  3. 3We approve itUsually within 1 business day.
  4. 4Money backTo your original payment. Your bank posts it in 5–10 business days.
Start a refund or email info@veganlifemoss.com

Damaged, missing or wrong item

Tell us within 7 days of delivery (3 days for Sea Moss Gel) with your order number and a photo. Missing items are reshipped free. Damaged or wrong items are replaced or refunded, with nothing to send back.

Subscriptions

The guarantee covers your first subscription order. After that, skip or cancel anytime before your next charge date. We email a reminder before every charge.

Manage my subscription

Not covered

  • Shipping costs, unless we made a mistake
  • A second refund on the same product
  • Sea Moss Gel past its expiration date
  • Requests after the 90-day or 30-day window
  • Orders from Amazon or other sellers

Sending something back?

Only needed for unopened products. Email us first and we'll send a free prepaid label. Packages sent without contacting us can't be matched to an order.

Vegan LifeMoss Returns
9002 Queens Blvd
Elmhurst, NY 11373

Quick answers

Do I have to send the product back?

No, not for opened bottles, pouches or jars. A photo is enough. Only unopened products come back, and we send you a free return label for those.

I bought a 3-bottle bundle. What's covered?

One opened bottle or pouch of each product is refunded with a photo. Any unopened ones are refunded once they're back with us.

When will I see my refund?

We approve most refunds within 1 business day. Your bank or card company usually posts it within 5–10 business days.

Can I cancel an order that hasn't shipped?

Yes. Email us right away with your order number. If it hasn't shipped, you get a full refund, shipping included.

Why is the gel guarantee only 30 days?

Our Sea Moss Gel is made fresh and lasts about 30 days in the fridge. The guarantee covers it for its whole shelf life.

I was charged for a subscription I didn't want.

Email us right away. We'll cancel it and refund any order that hasn't shipped yet.

Guarantees apply to orders placed at veganlifemoss.com. Refunds go back to your original payment method.